Horrible customer service. Long waits on the phone before you get to talk to someone. Given conflicting information time after time. Was told I'd be called regarding insurance authorization and was not. When I called to ask if my MRI was authorized, I got the RUDEST person ever. I finally cancelled my appt and got my MRI rescheduled to SMIL (Scottsdale Medical Imaging). SMIL gives EXCELLENT customer service CONSISTENTLY. I will NEVER go to SimonMed and will tell everyone I know, not to go there either. This was my impression just from talking numerous times on the phone to SimonMed! I never even had the appt!!