Got a fried chicken breast salad ($7.75) from here today and am incredibly disappointed. I've only heard good things about this place so I figured why not. Big mistake. The salad came with 5 fries on it, which were soggy with grease and tasteless other than the overwhelming flavor of old grease, and 5 incredibly small pieces (if you even can call them pieces, more like the trimmings off an actual chicken breast) of the saltiest, driest chicken I've ever had. Some pieces were as hard as a rock, others crumbed from lack of moisture. I started to stir the salad around and at the bottom of the container was rotten lettuce. I'm sure you can imagine my frustration. I called them and was told that, "that's just how I make my salads" and that I could, "come and get another salad" (who would want to pick up another salad when your original was terrible) but when I asked for a refund instead (since I did not eat the rotten, salty, dry salad past the initial tasting of the chicken and fries when I got it), I was told, "yeah, that's just something we don't do." Please reference the pictures below to also see the lack of "cucumber, tomato, and red onion" that's advertised as being on the salad but mine barely had any.
Overall, if you're into paying $8 for iceberg lettuce, soggy greasy fries, and choking hazard dry chicken, I'd highly recommend Nana's.
*They did apologize for the rotten lettuce, though*