Came in on a Sunday night with a party of 6. We ate outside and it was one thing after another. We all ordered burgers and had to wait to get ketchup. Cmon now, how does the server give you burger and fries with no ketchup. I ordered a medium cooked cheeseburger and that tasted burnt. I had my brother tell the server because I was pissed. The manager came out and said she would get another made and take it off the bill. Everyone was done eating and I still did not get my burger. Once it came to the table, we requested to go boxes. I just packed that burger to take to my husband instead. A second manager came to apologize and by this time since I waited so long for my new burger I did not want to be bothered with another apology. Just let me pack this burger, pay and leave.