My experience this evening was AMAZING! I arrived VERY late (almost midnight which is closing) and feeling not only rushed by myself but nervous about using their services as I have never done so before. I was immediately greeted by a nice woman by the name of Natalie. She was very kind and walked me over to the computers as I had explained that was what I had come in for. She was helpful in asking me a few questions so that she could get a better idea of how to help me; BOY OH BOY DID SHE HELP ME! Natalie is TRULY an asset to this Fed Ex location! I will NEVER go anywhere else again unless its unavoidable! She saved me money by explaining I could forward the email with attachment to an email there for one of their printing machines; as we arrived at that machine she again, outdid herself! She explained that since I would be printing from this machine, my B&W copies would ONLY be 12 cents each!! Thank You again Natalie. We ran into a snag as, the documents I were printing were legal in nature. She explained these pre-filled documents can sometimes 'not want to print' on these machines as they are not a computer. We made several attempts (my card was only charged one VERY TINY fee of .52 cents) and after our final failed attempt, Natalie had me follow her over to one of their service computers. "I will do it for you" she kindly said. This may seem so small but to me, today, how I feel; it was one of the kindest things she could have said. She retrieved the code (you get a code when you forward to their email which allows you to pull up the document(s) ) printed my first set of copies and even waited while I reviewed them for accuracy! (I believe she could tell that I had been stressing myself over the work I had done and its accuracy). Once I confirmed I had in fact typed everything correctly, she gladly printed me my second copy. Of course, no charge as I had already paid the other machine. Again, Natalie is TRULY an ASSET to this location! Her focus was not on taking every penny I had, but ensuring my experience was not only simple but productive; which will inevitably ensure that I WILL return! Thank you again Natalie for making my semi-stressful last minute print job so very easy!