Underhanded. Made an appointment with the hair stylist that I've worked with to get my hair right and they never informed me she wasn't there. I drove across town to be told someone with just 18 months experience was going to do an advanced color technique. Even in the reminder notice, which I didn't bother to read, another person's name was there. This business isn't mature enough to understand you don't bait and switch hairdressers. Open communication would have been appreciated.