My husband and I ordered 2 aloha plates with double katsu each in addition to multiple sides for pick up. After picking it up 20 minutes after placing the call, rather then getting fresh food, all was soggy, lumpia was soggy and cold and the forgot to give us katsu sauce. I called and spoke to Sally the manager, in which all she said sorry and who the name was on the receipt. It was Mariane. Not looking for anything free, just looking for fresh good food which did not happen, and there was no try on guest recovery. Not worth the $25 bucks, and definitely had a fast food management mentality. Too bad.