We went on a Monday night @6:15. While the dining room was empty, we were told that they had no room for us by the hostess. She was a young, inexperienced hostess... She continued to try and explain that her computer tablet would not allow us to sit in the dining room because it would remove other reservations. So much for technology.
(I had asked for the manager, but the hostess was reluctant to get him). After getting back home, I called and asked to speak to the manager. He came to the phone and said that he had his rear dining room available and we could come back. I don't think so.
The restaurant has lost a customer. This was not worth the inexperienced hostess hired in this supposedly NY establishment. Maybe this is how NY City treats their customers but this will not be acceptable to the Charlotte market.
If you want to go, MAKE A RESERVATION! To be clear, I did not eat or drink here.