I won a gift card from my company value at $125 so I decided to get my hair balayage here at scruples. I called to ask questions about how balayage work and the price of the treatment, the receptionist then booked me an appointment to have a hair consultation first, which I think it's such a good idea. I have partial coloured hair due to a bad hair job from another salon and dark black hair the rest of the way. I wanted my hair to go as light as possible and in the hair care world that's not possible we all know that it takes time. So I then made an appointment to get it done a week later. My hair stylist Christine did an amazing job. Went into detail about what's she's doing, how she'll be doing it and making sure I was always comfortable. For Christine I give her a 5 STAR. I only gave this a 3 because the wash station wasn't stable it kept moving back and forth, while having my hair blow dried the power kept going on and off. The girl at the reception had the stankiest look on her face, I asked her how do I tip my stylish she said "just paid for it here (pointed at the interac machine) and I'll do the rest". I just walked out of there.
I will definitely come back for my touch from Christine. But hopefully the employees can learn how to turn their frown upside down when working with customers.