I visited this store for the very first time earlier this month - excellent experience to say the least!
I called on a Saturday prior to taking my car in and spoke with Tony. On our call he was able to give me an exact figure on how much a particular service was going to cost and an approximation of about how long it would be if they were to take my car in on that particular day.
Upon arrival, Tony checked my car in and I left it there expecting the work to have taken a while, possibly till the end of the business day. (Which I would have been fine with I took my car around noon).
About 20 minutes later he called to confirm that the work that I thought I needed done was definitely needed and that I needed 2 new front tires and an oil change (which I knew I needed) so I didn't feel as if he or the company was just trying to get one over on me. He was also able to quote me exact prices and told me he'd call me back when the car was ready.
I got a belt replaced, 2 new tires, and an oil change all in the matter of 2 hours. I paid exactly what was quoted. There weren't any unpleasant surprises. Tony's customer service throughout my entire experience was fabulous! So a big thank you to him and to pep boys! My car drives wonderfully now! Huge difference!