Went here today to watch a performance of The Nutcracker. The customer service at all points was great! We parked in their parking lot (not going to mention the ridiculous price...but anyways due to the snowstorm I parked there), but they had an attendant at the elevators guiding people. All staff were very friendly. The venue itself was amazing. We sat in Ring 5 (the very back) and I was worried we wouldn't be able to see/hear the performance, however they way it is built allows for all rings (tiers) to have a great view. First class venue!