With the exception of a few diligent baristas, this coffee shop has terrible service. Many a time have I had my order botched and have been given sneering, condescending looks from the the employees. Inherently, the coffee is excellent. So are the pastries and savory items. One time I ordered an iced nonfat milk latte and the barista made it with whole milk and when I politely asked her if it was made with nonfat milk she exclaimed, "here is a lonely latte for anyone that wants it." This is beyond criticism. I could just as easily go to Starbucks across the street but come here on the recommendation of friends and family. I want to believe that this place is good but the service is wholly inconsistent and truthfully, it is not worth the hassle. If it were possible to give less than one star, I would. So even this one is a gift. I really wish management was more on top of employees. I am already telling all of my friends not to come here. Please change my mind.