I don't mind paying for good food and I over tip for excellent service (20% when it is exceptional). This place is generally rude. If you get one of the good wait staff or eat at the bar it's much better. The communication between the wait staff and the kitchen is poor. The blonde woman who is hostess ?management on duty is rude, unhelpful and argumentative, if you can get her attention. I've ordered the black bean soup and it has come cold 3 times; the first time I asked them to heat it up it came back fiery spicy and luke warm. I brought my mother in there and we were ignored for 20 minutes so we left. I've been to Burns night several times and it's the only time the place/food/staff has been up to par. I've had burned food with arguments and hostility from said hostess when I pointed it out. I much prefer Globe Bistro's bar menu and wait staff.