I love the zipp on via de Ventura. I have eaten there a dozen times. I always order the chicken Monaco. This was my first time at this location. The chicken in the wrap was disgusting. It was rubbery and chewy. I am not sure if it was over cooked, under cooked or just awful chicken. I will not be returning to this location or eating chicken again for a long time. Felt sick for days after. I requested a refund and never heard back.