Our family discovered this fast food during our frequent trips to California. Since then, we're an avid fan. And we were so happy to discover that we have one here in Vegas. This is our third time visiting this location at Rainbow near 95 freeway, and guess what... 3 times in a row we're disappointed. The bowl with the meat and veggies has a lot of burnt sugar/meat mixed in it. Looks like they don't know how to clean their grill before they put the next batch. Their portion is so small compared to the different location we tried in California. And worst of all... during our third visit. The guy who took our order in the register is also the one who prepared our food behind the counter. We did not hear any sizzling sound on the grill to tell us that they are freshly cooking our food. Obviously it was long been sitting there on the counter. To add it up, it was not hot.. even the rice and veggies. It was Sunday and we were so hungry that we just let it pass. My husband gathered all the burnt food and showed it to the guy who took/prepared our food. The guy took the container with the burnt food and just say"thank you " REALLY????" That's all you can say. My daughter acting like the adult one just told us not to make a scene and just put it into writing. Being an obedient parent, that is why I'm writing this comment right now. I hope management can read this to make some changes and make this branch a good one like the others.