Their Large Chicken Bacon Artichoke Thin Crust pizza was really tasty. I would've given them 3 other stars, but the issue below really concerned me...
The issue I had was with regards to the transaction I made to purchase this pizza. On 11/01 - Tuesday - pick up was ready at 7PM, I made a purchase online via this website here: https://www.papamurphys.com/menu#menuBannerPopup (you can find your store location as well - I used 89131). As with any online transactions you receive an order confirmation of your purchase via the e-mail you put in. I entered my debit card information and got an e-mail of a $10.00 bill.
Anyways, my husband and I drive down to the store at 7PM and a gentleman behind the counter tells me, "Sorry Ms. it looks like your card declined, I'll need to charge you again." So, without hesitation, I say, 'Sure, that's fine.' I looked at the register and the bill he was trying to charge me came out to $17.50. I was shocked...this was my first time ordering Papa Murphy's online...so I tell him, 'Sir, I think that's a mistake...I paid $10.00 online.' He says, "Really? For the whole thing?" I said, 'Yes, for the whole Large Chicken Bacon Artichoke Thin Crust pizza'.
I then pull out my phone and show him the e-mail confirmation of $10.00 - confirmation # 4200 (snapshot below). He looks at it and says, "Eh okay, I'll charge you $10.00 - I'M NOT REALLY SURE HOW THIS WHOLE ONLINE STUFF WORKS." I'm thinking to myself, hmm okay. I understand. Despite this, I asked him nicely if he accepts tips. He gladly says, "ABSOLUTELY WE DO".
Its the 3rd - Thursday - about 2 days since this whole event. I decide to check my bank, low and behold - 2 TRANSACTIONS for $10.00. I went through the steps to dispute the charge with my bank - no success. I then decide to call their location instead - Phone: (702) 413-7171. A nice representative named Spring told me the owner will take care of it. I'm hopeful he will. Just a little scarred about experiencing this (perhaps again) with Papa Murphy's as a new customer.
Advice to Management/Owner - please have Spring be the supervisor of the kid that duped me and told me my card declined - there are two transactions on my account for $10.00. I'm just hoping that male representative isn't doing this to cheat people into giving him tips. Its atrociously playing the system. :/
Advice to others - please PLEASE, make sure to bring in a printed copy of the order confirmation you receive after ordering from this website: https://www.papamurphys.com/menu#menuBannerPopup and their location - Farm Rd
8426 Farm Rd
Las Vegas , NV, 89131. If you don't, you might end up like me, 2 transactions and an experience with a male representative who might just want to cheat you.
They have delicious pizza, just a bummer that this happened.