***This Springhill Suites is an average hotel, but it is clean and comfortable; room rates are also very reasonable though hotels throughout the Phoenix area tend to offer very competitive room rates compared to other big cities***
Springhill Suites hotels have a similar style as Marriott's Fairfield Inn brand (even some former Fairfield Inn & Suites properties have been re-done as Springhill Suites). This puts Springhill Suites a notch below Marriott's Courtyard brand in terms of the quality and room comfort. Because of this, I tend to prefer Courtyard to Springhill Suites. I have been to a few good Springhill Suites though like the locations in Waco, Napa and Manhattan (Midtown). This Springhill Suites in Tempe, Arizona is more in the just okay to decent range.
This property, like many hotels in the Phoenix area, offers very reasonable room rates. The hotel has a good mix of quality, comfort and a variety of amenities. All Springhill Suites rooms are suites. The suites here at this Tempe property are not that big, but there is a decent living room area as well as a mini fridge and a kitchen sink. The room was clean and the shower worked fairly well. The room temperature unit was okay. The bed was fine though it was definitely on the soft side.
Wi-Fi was free and I did not experience any issues with it. Other amenities included free parking and a free breakfast. The breakfast included a lot of breakfast breads, pastries and cold items (cereal). The breakfast also offered a few hot items like scrambled eggs, bacon and breakfast potatoes though these hot items were definitely very below average in terms of quality. The orange juice was also very watery (like the orange juice at other Springhill Suites).
I stayed during New Year's Eve and given the proximity to Arizona State University, there was definitely a lot of partying going on in the rooms. This type of loudness and disruption is to be expected though I think there probably should have been more monitoring by the hotel staff like I have seen at Marriott hotels during this time of year.
Service was fine though probably not quite up to the very high standards that most Marriott brand hotels set. Marriott Rewards Platinum members receive a choice of arrival gift--bonus points or two items from their market (a good variety of snacks, candy, drinks, and ice cream).
This is an okay Springhill Suites. The room was not great, but it was a good value for the price. If you need to stay in this area and it is a short stay (and you are loyal to the Marriott brand), this hotel is a good option.
Parking is complimentary and it is very easy finding an open space.