We originally called Y-Not at the recommendation of a friend who had used them for years. The owner was described to us as a bug geek. We couldn't have been happier with the recommendation and now Y-Not is our regular pest control service! Tony, the owner, is friendly and knowledgeable. He puts customer service first. He has an incredible ability to identify your pests, educate you on the reasons behind them and gets them GONE. They have my highest recommendation!