Wish that we could give no stars for the ridiculous lack of service... but I suppose one star is for the lady who we dealt with... she was polite at least.
So here is what happened. We ATTEMPTED to order from this place in Februray. It is not more than a 10 minute drive away and we ordered on a Tuesday evening... so in theory they should not have been very busy. Was told to expect delivery in about a half an hour at most.
After 45 minutes we called and asked if it would be long. "On its way should be there any second..." and was told our order left the restaurant about 20 minutes before. We confirmed the address and buzzer code. They had it right.
After another 15 minutes.. called back again. Was told that it should be there and was asked if we were sure we hadn't received it. (I think we would know if we had received it... we would have had food to eat instead of listening for the door buzzer over our increasingly loud growling tummies.)
After another 20 minutes had passed we called back and said that we were no longer interested in eating what would be cold food.... mm mm cold and probably soggy french fries and cold burgers... yep... THAT sounds appetizing. The lady we were dealing with at first sounded surprised that we would cancel (I suppose that we were jumping the gun at an hour and twenty minutes ... I wonder what her cut off time is to cancel - two hours? 4.5 hours? A week?) and then she was appropriately apologetic and offered a 10 percent discount for the NEXT time we ordered... Obviously we would be expected to pay in full for the meal that was still MIA when, or if, it ever showed up.
Really? A discount for the NEXT time? Like we were going to do this again? Not bloody likely. We told them that they needed to call the driver that we would not be accepting the food and we were cancelling our order and proceeded to called Nikas on Sherbrooke instead (who were here in 20 minutes with piping hot food). Skip Copoli... order from Nikas if you live in NDG area... their burgers are tasty and fresh... and you won't be staring out the window while your tummy growls in hunger waiting for food that is being given a scenic tour of the area.