I have had really good luck here. Bought 4 tires here that had to be shipped from another store. Two hours later, the driver still had not shown up. Numerous calls to him from the store and he kept telling them he was on his way. Instead of making me wait any longer, they upgraded me to a more expensive set of tires at the same price. They also thru in an oil change to boot. Last time i was in, they changed my oil matching a coupon that Big O tire down the street would not honor. I will be a repeat customer.