I'm from sf and just got back from a trip to cleveland. Before using uber, turned to yelp to see whether I could rely on it while in Cleveland since I hadn't rented a car for my 3 day trip. Because the reviews were not great (2.5 star average when I checked) I relief on taxis the first couple of rides. What a mistake. My experience- taxis in Cleveland are a major ripoff with sketchy drivers who will rip you off at every possible turn. $35 charge to go from cleveland Hopkins airport to downtown on a taxi; $14 plus change on uber for same. $20 one way on taxi to go 4 miles from downtown to Cleveland clinic; $13 plus change to go ROUNDTRIP and have driver wait about 5 minutes for me to retrieve something from hotel room for same distance.
With the exception of one snafu, all the drivers we had were exceptionally courteous and professional.2 thumbs up for uber in cleveland. Great prices, great drivers.