These guys have such good ratings already. To add up my experience, I moved to the valley from California last year. Had my services done from Chapman every time. Like the way they do things from the start.
My adviser, Steve is the best to work with. I always ask for Steve before I get an appointment. Listens to the problems, fixes them and also suggests for what can be done under warranty. Now this is what I have never seen anywhere. In my opinion he is an ideal BMW service adviser. Always has the loaner and its not just him, I appreciate the dealership to offer loaners to customers. Explains things well and the dealing is quick and fast. I have worked with technicians here too and they are very knowledgeable people..
Been here about 10 times and never had a bad experience. Not sure of the sales, but I hear a lot of good stuff from the sales too. If needed, I will definitively get a new one from Chapman.
Thanks you guys, keep it up !!