I used to come here and get my hair colored and cut by Lisa. She was great. I decided however to try someone new to get highlights. My hair is dark brown but I have gotten highlights successfully at Carolynes before and have been very happy with be results. I went in yesterday for some highlights and a trim. The lady messed up my hair so badly that she asked me to come back today so she could fix it. I spent a total of 8 hours at that salon and she still could not fix my hair. The horrible receptionist at the front told me it was not the hair dressers fault because since I am pregnant my hormones change my hair and it is essentially my fault and there is nothing more they could do. As I was walking out of the salon another hair dresser says "it's not that bad". Wow. That's what I want to hear! I am so disappointed. Especially after she still
Charged me $60.00 for the trim! Now I am a pretty understanding person and I appreciate her trying to make it right the next day. She's only human and we don't always get it right... I get it. But I walked out of that salon after 8 hours with damaged hair that looks worse than when I initially went in. Now I need to go somewhere else and have them fix my 60.00 mistake. I will not be back there again. I am incredibly disappointed. Do your research and know what your stylist can and cannot do before you go.