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Statements

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rdf:type
rev:Review
schema:dateCreated
2014-02-14T00:00:00
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n5:funnyReviews
1
rev:rating
1
n5:usefulReviews
5
rev:text
Can I give this place a -5!!!???? Seriously .. Nothing disgusts me more than cleanliness of a restaurant!!!!! Thursday - 10pm : We never really eat here, we figured it was the closest and American food sounded good at the time. Hostess greeted us and sat us promptly. Our server, Elizabeth G, took about 5 mins to greet us and get our drink orders. To start with we ordered White Peach Sangria, Iced Tea, Spinach Dip, and Wonton Tacos (took advantage of their happy hour). Then for main courses I ordered the Cedar Salmon and Full Rack of Ribs for him, replaced with Onion Rings with side of ranch. Fiancé never received his Iced Tea. She offered to bring us more napkins, 20 mins later, no napkins. Water were never refilled unless we asked. Few red flags from the beginning. We were actually enjoying our meals... and for dessert, fiancé had asked for a root beer float. Which wasn't on the menu, but we thought wouldn't hurt to ask because they had rootbeer and they had ice cream. She said she can do it. She came out with the rootbeer and bill. She said she didn't charge us for the rootbeer.. We looked over the bill and I went from "ok" to impatient. We got charged the tea we never got, a glass of Cabernet, burger sliders AND their happy hour prices were not applied on our bill. Took her 10-15 mins before coming back to our table and by that time he was close to finishing the root beer float... Here's where it gets disgusting .. We found a piece of leaf/salad and a piece of washed up chicken!! Better believe she was told of what we found and what she needs to correct. Came back with the "corrected bill" AND that was STILL wrong!!!! Took her 3 tries to correct our bill... So called "manager" on shift did not once bother going to our table! Apologizing on her behalf, offer to pay for the disgusting rootbeer, comp anything, kiss our asses ---anything really to help fix the situation! We saw her multiple of times to override the server's mistakes.. We did NOT see her on the floor, doing what any manager should be doing-- checking what the hell is going on in your restaurant. You would think with all the overrides she had to do she'd have the audacity to come over apologize for anything!! We were even given a hard time for wanting our receipt when leaving... THE RECEIPT! Henderson Applebee's PLEASE GIVE RECOGNITION FOR YOUR MISTAKES!!! I WILL NEVER AGAIN TAKE ANYONE, ESPECIALLY MY FAMILY, HERE!!! IF YOU'RE LOOKING FOR A FILTHY, POORLY MANAGED RESTAURANT.. THIS IS THE WINNER!
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