This would be a 5 star since my mother and myself have had great customer service except I watched with my own eyes the manager speak to her employees like they were trash. After the manager walked away I even commented to the employee that I would have punched her a long time ago.
The darling lady that helped my mom who always seems to be there and is so good at her job patently helped my mom for hours finding the right dress!
The manager needs to learn to appreciate her employees or at least not speak to them in such a disturbing manner in front of guests.