These people are so dishonest! Please read my review before shopping here. They order wrong products and claim it was what you wanted with the terms of NO refunds, exchanges, returns or cancelations. In other words you risk receiving and paying for crap you don't want!
My story:
The associate Ellen and the manager of both stores, Coby, are crooks and liars. We went in to look and liked a few things. Their prices aren't too bad but their products are really cheap. They talked my husband into putting down a deposit for a better price (on two living room sets and bar stools), and they told us we had until 1pm the next business day to cancel or change the order. We decided to cancel, however, we missed the 1pm deadline and called at 2:30. Ellen said no refunds. No returns. And had already charged us, but did state we could change our order if we wanted.
We decided to make the best of it and make the furniture work (for now). When our furniture arrived it was exactly what I had stated numerous times in the store to Ellen the sales rep that I did not want. I was so clear and adamant that I did NOT want a dark colored microfiber couch because the ones ive seen in homes always look dirty. Even the black set in the store looked dirty. I explained this to Ellen. She showed me a recliner next to this set and stated she could order the set in that color which was a tan (almost cardboard color). Also while shopping Ellen had pointed out a leather couch and my husband and I both said we thought it was ugly (faux dark brown leather that looked like plastic and the brown was splotchy. The cheapest looking faux leather I've probably seen). So, our new set arrives and is the microfiber cushion with leather trim set and it's a dark chocolate brown fiber and the faux leather is the exact material we said we hated! It came out of the box looking dirty! We called the store and Ellen LIED. Said she remembered showing us the tan and that we told her we didn't want tan and ordered brown and that was our couch, and they have NO returns. The order we signed said such. We argued and argued. Finally called another store and spoke with Coby? Who is also a liar! It's probably helpful to note that our house is all tan. Tan tile floor, carpet, tan microfiber kitchen chairs, tan curtains, rug, etc. None of the material items in our house are brown! I don't like dark furniture. I probably said this in the store 100 times. Anyhow, so Coby then lies and says he was at the store that day and heard us say we wanted dark brown and order dark brown! What a damn liar!!! Scum if you ask me. Ellen told us we had to accept all furniture and she would send a truck to pick up the chair to the other living set that came damaged. We didn't trust her after repeated lies during a half hour phone call. We knew she would try and claim we damaged the chair even though it was to the set we kept and just wanted another. These people are so dishonest! We are still dealing with them. Who knows what's going to happen but at this point my guess is that they'll now try to send another couch like they said and it'll be wrong too and they'll say that the one inch picture in the catalog that we picked is our fault even though Ellen showed us a recliner and other furniture in the store in person and said this is what it'll look like in person and that it's the same exact material...and then we'll hire an attorney and contact our bank to see about fraudulent charges.