Sunday night was the third hottest night ever in the Phoenix metropolitan area. A night that my air conditioner went kaput. I called One Guard knowing that they would be inundated only to learn it was the busiest night in their many years of business.
Chris, in their call center returned my call due to an overheated city of non-working air conditioner units. I was so happy that I didn't have to stay on hold for ever and had them call me back. Their response was terrific.
I had Qual-Tech (thank you, John) arrive the following morning and replace the dual capacitor that broke for the low service fee using One Guard. Yes, Sunday night was difficult to exist, but I am one happy camper and back in the cool and will be a One Guard customer for life.