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I stopped by the Apple store yesterday to set up my phone and activate it on my network. As my previous review will attest, I was pretty impressed with the level of service that I received from Clara a few weeks ago, and truth be told, I was skeptical that I'd get the same high level of service twice in a row. I mean, what are the odds?
The guy 'assigned' to me this time around was Brenton (HI!). Based on the number of times his colleagues harassed him while I was there (a LOT), I assessed that I was in pretty good hands because he's the resident iPhone guru. I would dock points off for all these interruptions, were it not for the amazing service that Brenton provided. Not only did he walk me through the set-up process, but he also took the time to answer all my questions (I had a lot!), offered tips and suggestions based on his own experiences, and took a detour to show me the perks of iPhoto (way better than Preview if you're using a Mac and are into photography). Brenton is the definition of customer service at its best - he's knowledgeable, patient and super friendly. He takes the necessary time to get the job done right. Hey Apple - give this guy a raise! Also, get him an assistant - I think he needs one ;)