Granddaughter wanted to go to Red Robin for lunch because well FREE refills on Root Beer Floats and french fries!! So heck yeah, lets go!!!!
As soon as we were seated waitress came over asked how we were and would we like to order our drinks. Granddaughter pipes up Root Beer Float please, I asked for water and a kids menu. Placed our order for food. It was good... no complaints about the food.
All orders were placed by the waitress, from our table, on this tablet thing.
After eating the waitress asked if we wanted anything else.. nope, just the bill. She takes this tablet thing enters some stuff and turns it towards me so that I can "view" my bill.
The endless Root Beer float was priced at $4.99 not $1.99 per the kid menu... waitress stated my granddaughter ordered from the "Adult Menu" ... no she didn't.. she hadn't looked at any menu when she ordered her drink.. waitress did correct this oversight.
NOW.. for the BIG ONE... remember I said I "viewed" my bill. Imagine my surprise when I see a $1.99 "entertainment fee"!! They seriously charge you $1.99 for the privilege of letting your child play games on the SAME tablet that the waitress uses to order food / drinks and for "viewing" your bill. There is a small disclaimer on the device screen that states there will be $1.99 "entertainment fee" but ONLY on the screen itself. No markings on the casing of this devices.
What upsets me about this $1.99 "entertainment fee" is that this tablet is not used for the sole purpose of "entertainment". This tablet is a tool that the waitstaff uses to make their job a heck of a lot easier. Everything is done with this tablet. No more walking around to various parts of the restaurant to place orders, etc.
If you want to charge me $1.99 for "entertainment" do not use my "entertainment" device for your job!!