Just stayed at the Elara, and was completely disappointed.
1) room was nice enough, but it wasn't clean at all. We found the following items in the room:
a) used tissue on the living room floor,
b) socks in one of the cabinets,
c) one sandal on the bar stool, and
d) dirty towel in the washer/dryer
2) had to call room service twice to pick up items listed above
3) room that's not cheap should not have issues listed above
4) the hotel should just stop giving the measly 10% discount at the lobby Starbucks because they won't honor it unless you have a room key even though you just checked out.
BTW, don't even bother complaining. Initially, someone who's a "manager" called, but he didn't even bother to apologize.
And I have to second Mark J's remark, I've been getting a call on my work cell phone continuously since I stayed here. It's a "407" area code. Now I have to put my work # on the don't call list.