I ordered online this morning @ 11:37 A.M hoping to get a quick meal during my lunch hour. I've ordered several times from Jimmy John's and have never been disappointed. However, this time, I NEVER GOT MY FOOD. So much for freaky fast. After 30 minutes of waiting I called and was told that they were short staffed, and had back to back walk ins, and there wasn't much she could do about it, AND I can just void my order. She said if I REALLY wanted my food she'd have it out to me in 5 to 10 minutes, if that. I had faith and waited. 30 minutes later, NOTHING. I even called back and was placed on hold for 7 minutes. A co worker of mine called while I was holding and we finally got a hold of someone who voided my order. Not gonna be putting my trust back in that place again. Neither will any of my co workers.
A courtesy call or a heads up would have been nice. I didn't even have time to go somewhere else so I ate nothing.