The hotel was quite nice. The night started off terribly, due to an Expedia error and the inability of the first person I worked with to resolve the situation. It was frustrating. I'm leaving a four-star review because the second staff member I worked with was wonderful and got everything resolved in a friendly, professional manner, on what was a very busy night. I'm not sure of the staff member's name. Expedia spoke with someone named Cathy - maybe that's her. Young woman; black nail polish. Whoever she is, she's a credit to the hotel chain, and I'll stay there again for that reason alone. Nice job.