We got take-out and they were very short-handed. It was very busy on a Sat night and they only had two servers that also doubled as a hostess. What was supposed to take 20 minutes to get our food took 35 minutes. We also had to return the food because what was supposed to be a #1 spicy was actually more like a #3. My husband, who loves spicy, couldn't even eat what was supposed to be the most mild. When I went back (after first calling them 15 minutes before to notify them I was coming in), I waited in the lobby for 10 minutes before being acknowledged. The lady responded that they were busy and seemed inconvenienced by me. I was the one who had to drive back and get my meal remade! I was very disappointed at the response and reluctance to fix the issue. The remake of the Beef Salad was slightly less spicy but at least we could eat it. I really enjoyed the entree but having my food wrong the first time and the bad customer service ruined the experience. We also had the fried appetizer sampler that was just okay. My husband goes there very frequently and loves this place. The portions are very large and prices very reasonable. I will go back and hopefully, this one experience was an isolated one.