You might as well get used to the fact that Ross stores are the lower-end equivalent of TJ Maxx. Disorganized, and if you see something you really like you might as well buy it because there's a good chance it won't be there next time.
Wide variety of stuff that for whatever reason didn't sell at their department stores. So, buyer beware. I've had good and bad luck with things here. Toys, great so long as you buy well-known brands. I can often find Melissa and Doug toys or much less than the typical retail price. If a toy looks like cheap plastic garbage, it probably is. Bedding, pretty good. Cheaper than Kohls if you can find something you like. Housewares- hit or miss. We've bought a few things cheaper than at other stores (French coffee press, spatulas, etc) but durability can be an issue, as can finding what you actually want. Undergarments- surprisingly good. Inexpensive and some sizes that are harder to find at mainstream retail stores. Other clothes, hit or miss. Their shirts tend to wear out really fast and fall apart too soon. Shoes don't seem to be that much cheaper than anything else. Purses are decent but they fall apart faster than they should.
We've never had any real problems with this particular store, although there is ALWAYS a long line to check out, regardless of the day or time.