Since my last post I have been contacted by Delta regarding the issues I raised. I have to say thay Delta did a good job of dealing with my concerns with respect to the service issues (post check out).
I'm also told that this hotel is slated for some renovations to modernize the facilities. I do appreciate the efforts taken to contact me via yelp and also via follow-up phone call by Delta - all of which could and should have been resolved before checkout.
In fairness I've raised the rating based on Delta's follow-up, however because this happend post stay and until this hotel's various facilities are modernized I have to stick with ***.