Was so excited to being flying Virgin and what a disappointment! When checking in online, had to pay $50 more as I had two bags and didn't want to wrestle a bag above everyone's head in the cabin. Another $50 for the return flight.
The staff are indifferent at best and only served one drink cart round in a 5 hour flight. You could ring a bell and pay for food and drink if you wanted to.
The plane seemed new and clean but I was in an aisle seat near the back of the plane and the person in the middle row did not fit well in her seat so she overlapped mine for quite a bit of the flight. If you want to watch TV, it is $2; if you want a snack as there are no peanuts or pretzels with your drink, you pay.
Worst of all, the cabin staff were standoffish and almost rude. I don't believe Sir Richard Branson would approve or else he is full of crap.
I will never fly Virgin America again if I have another option.