I know tons of fellow moms that love this place. I need to try it again with Courtney or Erin. When I went, I got Cathy and I felt like I was being beat up and when I left my eye brow hurt. Later in the day I realized why my eye brow hurt - I got burnt from the wax. ouch. I called and talked with one of the owners. They offered a free eye brow wax next time I come in - but I believe an eyebrow wax is included in their facial (so not particularly a deal). I am so disappointed that I didn't have a good experience because as I said I know tons of people that love the place. And, the price is right - a facial is usually $85 other places with no waxing included. So I give it a 3 hoping that maybe Cathy was having a bad day.