I needed a passport photo to be taken today. My Internet search took me to this UPS store noting that passport photos could be taken. Inside of the store is a hanging sign that reads, "passport photos and ID photos." I asked the checkout person for a passport photo. He said that the store does not do passport photos. I noted frustration because both the Internet and the signs inside the store indicated that they do. This was not the nearest UPS store to me and I came specifically to the store because of the Internet information and the signs inside the store. The person helping me seemed uncertain of solid information so he turned to what I assume to be the manager or the owner. The manager/owner was brusque and said shortly, "you may have seen it on a website, but not our website!" I pointed to the sign directly above the cashier station that indicated passport photos. I was told to "read the fine print" that not all services are at all locations. I said I'm fine with that, but it's frustrating to be led to the store with misinformation and have the signage inside the store not be correct. The poor customer service from the second employee convinced me that I won't be using this location for any future services. I intended to leave one star, but as I stood outside of the store looking for another nearby place at which to get a passport photo, a third employee named Spencer (I didn't catch the name of the other two employees) came out to apologize for the situation and gave me locations of other nearby businesses that could help. I really appreciated that he tried to do the right thing and had a conversation that was not confrontational. So, if the owner of the business is reading this review, Spencer is a keeper. Work to have current information online that represents your business.