I came in with a ring that was NOT from Kay's. I needed to have it resized because it was large enough to fit Shrek's finger. It has mini diamonds on the band (not on the top next to the actual rock) and had just been told by an unnamed jewelry repair place that they wouldn't be able to resize it for that reason, especially since i needed it sized down by 2 whole sizes. The people at Kay's were SUPER cool and friendly, looked stuff up and sure enough said they would take on the challenge. The resizing is fairly priced and they even said they wouldn't charge for the sealing? Or something like that. THey we're just super friendly here and I would gladly recommend them and when we finally decide to actually get our bands (one thing at a time) we will definitely be bringing our business to this specific location