You'll notice this place has 5-star reviews across the board, and after my first experience with these folks I can see why. Puff n Fluff is clean, professional, efficient, and did an absolutely beautiful job of grooming our 16 year old Lhasa. They're very busy (as successful businesses usually are) but appear to handle the volume quite easily. The front desk person said it would be about 3 hours and it was. Plus they asked all the right questions about the dog and listened to what I said about her special requirements.