I've been coming here for years, and have seen this place through several owners. The current one, Nathanael is pretty great. He uses top quality materials, so when you bring in your super expensive shoes to get fixed, it won't fall back apart again for a long time. And if something isn't worth the price to fix it, he will tell you that honestly rather than just take your money. Only down-ish side, he only takes cash or check, so for someone who is credit/debit card reliant, it's slightly a hassle to have to plan to bring cash/checkbook with me especially when I live all the way across town, but a very small convenience for quality work.