Food is fine; your typical Paradise/Panera offerings with fresh made sandwiches and salads. This rating reflects the customer service. The thing is, teally terrible customer service by only one employee can ruin your entire experience. Melinda was dismissive and downright rude during my checkout experience after I made an inquiry about how the rewards would be credited since the system was down. She then proceeded to stare me down as I dined with my five year old the entire time we were there. It was pretty incredulous. The manager was pleasant and empathetic when I let her know about how her employee was acting but I'll stick with Lucy's when in this neighborhood again.