Nobody ever wants to need to go to a Collision repair shop but for once I was impressed. I found them through my Insurance I just needed a new headlight sound simple, but my silly Volvo needs a $1200 headlight. I called to make an initial appointment, there was a momentary confusion finding the file my Ins. had sent over but the communication was so awesome it was almost pleasant. Desiree runs the front desk with a constant smile, I got my appointment for 3pm the next day and then found myself in the area at 12 so I called and they said "sure thing we will get you right in". They were so accommodating and communicative letting me know while I waited they were re verifying my glass coverage finding a new light, etc. They kept offering me water and making pleasant conversation not at all the kind of thing you expect at a repair shop. Got an appointment for two days later as they had to order the light. I got in and out of there 30 min sooner than their expected time. John was so helpful and really just among the shop and office everyone is so pleasant. I never would imagine such a great experience at the kind of place I don't usually associate with Nordstrom like customer service. They also buffed out my old light to make it look just like the new one, all in all a great experience.