72 Degrees merged with a competent company! They ousted Glenn, the egotistical jerk manager, and replaced him with Ted, the savor/fix all from their new parent company. Ted immediately scheduled a meeting to sit down with me and let me tell him everything that happened, exactly as I perceived it. He was thorough, making sure to ask questions as he saw fit (which is good, dealing with a fumbling company for almost two months, I left some things out), inspected the work done and gave me actual, real solutions, in language I could understand. He told me he was going to get the work done right and make me happy, and even made note that his actions would have to speak for him, as the company had sweet talked me before. Ted did it. In about a week he took an almost two month nightmare and fixed everything. No more weird noises, no more technicians showing up at 8PM with no notice, he even was able to put another vent in my bedroom as promised, then not promised, then promised again.
A few weeks ago I would have told you, dear Yelp viewer, to go to anyone but 72 Degrees. To find someone on the street to fix your air conditioner before them. Hell, just to buy a fan. But now that they have some management who can run a business and knows how HVAC works, they're a normal functioning company that can fix your A/C issues. There is still information gaps, admin assistants calling me about things I've already explained, or offering to schedule a repair after it's fixed, but I'm confident those bugs will get worked out as 72 degrees finally matures into the beautiful swan it was meant to be. Upgrade to 4 stars, the improvement was remarkable.