Like almost all other reviewers, the entrance is hard to find but also stares right at you when you do finally come across and it and feel like a complete idiot! We read about the complications of finding the location and we also read about how you're not allowed to bring your personal items in. So we studied the map while parked and then left our personal belongings in the car. We were then stuck walking around downtown for about 10 minutes trying to find the entrance. Just a tip, there is an A frame sign on the floor outside the door so keep an eye out for that! We were looking for an obscure sign on walls and doors and it's definitely not there. It's actually a weird looking front door now that I think of it.
You can bring your personal belonging into the location with you (unlike what we did and were stuck without a phone to call for directions). They offer lockers with lockers in their small lobby so that you can place you items in there. That would've been nice to know before hand.
I've done many escape rooms before and I like how this place offers you to sign the waiver prior to showing up. They actually email it to the person who makes the reservation and includes a link to send it off to everyone else in the party. It makes the actual registration process easier when you get there. They do have multiple tablets there on hand for people who didn't get to sign the waiver prior to getting there.
The room to escape out of was nice a large enough for the amount of people that was playing and the clues were thoughtfully put together. Although I did have an issue with the clue master who was helping us along during the game. It seemed like he/she wasn't fully paying attention to where we were at during the game. Because when we asked for a clue, we were given something that was already unlocked. luckily I was able to figure that out immediately and request another clue but some of the strangers on my team were stuck and immediately tried working on obscure locks thinking that the clue meant something, when in reality it didn't. I felt like it just threw some people off and wasted time because I had to explain to them that it was a bad clue that was given and try to get everyone back on track.
I also felt like it was a bit dusty and dirty in the room. Like maybe they don't regularly clean it from all the many people who come and play through.
But overall it was a good experience and I could see myself coming back and trying some of their other rooms.
We did get out with 6 minutes to spare! Even with getting frustrated working with strangers who may not have been the brightest.