I came in yesterday for an eye appointment with Dr. Griffith, he was very friendly and extremely professional. However the staff in the front were not exactly my cup of tea. The tests that I took before I saw the doctor weren't explained to me very well. Also, they overcharged me by $20 for the I&R(insertion and removal). Which was ridiculous to me because I told them that I had previously worn contacts. I put them in and took them our all on my won within a couple of seconds. So I don't see why they charged me for something that I already knew how to do.