Me and bf tried the $20 dollar trick and it worked! So, you stick a 20 in between your credit card and ID, hand it to them, and say "I was wondering if you had any complimentary upgrades available?" We got upgraded from a resort room to the panoramic suite. The room is about 20% bigger and the view we had was AMAZING! we had a beautiful view of the Encore pool, Wynn pool, and the Wynn golf course! The only downside to a room on this side of Encore is at night, the music from XS is super loud and can be heard from your room. I feel worse for the guests at Wynn since its closer.
They really need to sound proof their walls better. The guests next door were super loud, yelling across the hall to their friends room and there was constant knocking on the door. I kept thinking someone was knocking on our door. After about the 4th time checking i gave up. I was going to complain, but figure it would suck to rat on them. At least the second night they were probably out the whole night and it was nice and quiet except for the loud beats coming from XS. You can also here people talking down the hallway.
We ordered room service on Saturday night and ordered a bunch of food including two chicken noodle soups. As the waiter was setting up the table for us in the room, he knocked over a glass of ice water into the chicken soup. He quickly said sorry and said he would bring up a new one. that was no problem. He put the soup back in the cart and started to roll the cart back out of the room. As he was doing this, the soup, which he did not cover was spilling out from the wheels of the cart and left two soup trails from the living room area of the room past our bed, past the bathroom and out into the hallway. I guessed he realized this and i saw him using a towel to wipe the floor which is when i realized something had happened. We had to wait for someone to come wipe down the sticky marble floor and then for someone to come clean the carpet.
THEN, my bf decided to shower and realized the cleaning lady took away our shampoo and did not replace it. It wasn't even half used yet. sigh.
Upon checkout i was waiting by the cafe and witnessed the cafe hostess yelling at a tourist who was standing nearby for really, no reason at all. She had asked him to move because she needed to bring down a sign to put on the floor. He moved. Apparently he did not move far enough because the next thing i noticed, shes yelling at him and saying " Excuse me!! I told you very politely to move, so couldn't you just move a little bit farther? sigh *rolls her eyes* with LOTs of attitude" WOW i was amazed.
Encore is a really pretty hotel and the rooms are fabulous, but they still need to work on their service, especially for a highly rated hotel by Steve Wynn.