I agree with Azee A.'s comment - I wish I could give this guy zero stars. His service and communication skills were so horrific that I finally just cut my losses and walked away once the bulk of the shutters had been installed. Never mind that some of the shutters were defective, that he failed to fix the defects, and that he simply didn't install one shutter as ordered by me and promised by him. I ordered the shutters in July and by November, he still hadn't completed the job If Chris hadn't already wasted a colossal amount of my time, I would have gone a step further to report him to the Better Business Bureau.