Well...Smashburger had officially taken the typical downward spiral after a great start. The food is starting to go downhill, but more importantly the customer service has hit a low. They completely botched our order today. My husband went back in, and the manager didn't even have the decency to come out and speak with him. He was yelling at my husband from the kitchen. How backward and embarrassing. The whole restaurant got quiet. He was yelling out that my husband had ordered incorrectly. When he did eventually come out to look at the order on the computer, he realized that indeed the restaurant had made the mistake. After getting the correct order, my husband left. Then, on the way home he realized they had not given him the drinks for both kids meals. So, he had to go back again for a third time. Yikes!