Literally the worst and slowest service known to the food industry. I am writing this review while sitting on the post order post pay line. I have no words. There where two different people taking my order at the drive thru, after 10 minutes of waiting and then another 15-20 minutes on the post pay line my food came out to me, but of course without the SHAKES. I understand being from New York we naturally operate at a quicker, more efficient pace. But with that being said this was just absurd. MAYBE if the steak portion of my steak and shake was good I could understand why. You may be thinking why would I wait almost 29 mins for terrible drive-thru? The truth is it got to the point where I needed to see how long this could actually go for. I do give them 5 stars for being able to remind me of how fortunate I am to not have to ever go back.