I was a regular weekly customer. I loved this store. I signed up on email and was going to all the blow out sales. I took my friends and family and told anyone who would listen about this store.
So I decided to hire them to decorate my home. I had a duo come out who charged me $75.00 for a consult. After several weeks we still had no plan. They gave me homework to do. Declutter, remove fake plants, select photos, etc. After many missed connections I finally felt I waited long enough. Then it was 2 months later and still nothing. I had expected a meeting in store where they presented a design to me or ideas. But nothing. This was my first time hiring professional decorators and I was so excited to get my living room done.
I asked for a refund. They refused. They in turn said they would not charge me for the time the put Into my design.
I honestly think my budget was too small for them and feel they should have just told me that. If my project did not Interest them I could have saved the $75.00.
I also said just give me a store credit since im in here everyweek. After that, the designer simply stopped responding to me.
I unsubscribed from their emails and never was contacted regarding the experience.
I did love the store. And they have beautiful fun items. Great Inspiration. However, I feel my situation should have been handled better.
I still tell people about the store in a positive light. However I will not be returning anytime soon.